Customer Cooperation Guidelines

At Everglory Bags, we value the cooperation with our customers and follow these guidelines:

Contract-based guideline: The contract details the price and service of the product after confirmation. The contract is legally binding and both parties must follow the contract terms.

Mutual benefit guideline: If the customer needs to change the agreement (such as quantity, delivery, or process) during the cooperation, both sides must communicate and handle it with understanding and mutual benefit. The customer must respect our demands and pay for any losses caused by the change.

Honesty and trustworthiness guideline: We evaluate our customers' credit rating and support those with good credit. The customer must give us true and accurate information and pay on time. The customer must also keep our trade secrets and intellectual property rights confidential.

We hope that by following these principles, we can establish a long-term and stable partnership with our customers and achieve mutual benefit and win-win results.

We are an OEM & ODM Supplier: Your Trusted Partner for Customized Manufacturing Solutions

OEM stands for Original Equipment Manufacturer, which means we can produce products or components based on your unique design and specifications. ODM stands for Original Design Manufacturer, which means we can design and manufacture products for you based on our existing product lines. Whether you need OEM or ODM services, we can provide you with high-quality, cost-effective, and timely solutions that suit your requirements and preferences.

Customer Service Commitment

 At Everglory Bags, we are committed to providing our customers with the best quality and value in bags of various types, sizes, colors, and materials. 

We value your feedback and suggestions, and we strive to exceed your expectations in every aspect of our service. Here is what you can expect from us:

**We will respond to your inquiries, requests, or complaints in a timely manner. You can contact us by phone, email, or social media, and we will get back to you within 24 hours.

**We will best control our costs to provide you with competitive prices. 

**We will best manage our production to provide you with the best lead times, and keep you updated on the status of your order and delivery, and we will notify you of any delays or issues as soon as possible.

**We will ensure that our bags meet the highest standards of quality and safety. We will inspect and test our products before shipping them to you.

**We will respect and protect our customers' intellectual property and proprietary rights. We will not use, copy, modify, distribute, or disclose any designs, sketches, or other proprietary information that our customers provide to us without prior written approval.

We are grateful for your trust and opportunity to serve you. Thank you for choosing Eeverglory Bags. 😊